Answering your questions about orders

Phone the Supporter Relations Team on 029 2081 0800 or email us.

We will send you an automated acknowledgement e-mail listing the items you have ordered. Please ensure that the e-mail address you give is accurate so that you can receive the email. If you do not receive this e-mail soon after placing your order, please telephone the Supporter Relations Team on 029 2081 0800.

No. Our web site and ordering system are not linked. However, in general we will let you know within 24 hours if the item/s you have ordered are not available.

Our Secure Server technology is employed in areas where money or confidential information is passed on to us. You can verify this by looking for the closed padlock icon along the bottom of your browser. All email communication generated by our site (but not from your email program) is encrypted. This is explained further in our Privacy statement.

If you feel there is an area of the site which you would prefer to be secure please let us know!

  • Basket Value £0.01 to £14.99 = £1.50 p&p
  • Basket Value £15.00 to £24.99 = £2.50 p&p
  • Basket Value £25.00 or more = Free p&p

Unfortunately not, we only accept orders from those living within the UK and the Channel Islands.

Please allow 7 to 10 days for delivery, although we do dispatch items as quickly as we can.

Please phone the Supporter Relations Team on 029 2081 0800 who will trace your order for you.

If all items are in stock they will arrive together. If not, a note on the delivery slip will itemise what is to follow.

You can return goods to us within 30 days. Please email us or call the Supporter Relations Team on 029 2081 0800.

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